Website Hotelquickly

You’ll work in an awesome atmosphere. We enjoy what we are doing and you would be able to see that immediately after you join the team
You’ll be able to do a lot of different things: Working for a startup company like HotelQuickly is a bit different than working for a corporation. It will allow you to try on a lot of different hats, even that weird one that you didn’t think you would ever like
You’ll have more responsibility: We will push you to be more versatile, more reliable, and more productive than in any other project you’d undertaken. And you will like it!
Pizza Wednesdays!

 

Responsibilities

  • Respond communications via email, chat and phone call regarding inquiries from customer and hoteliers; (Productivity) (SLA)
  • Handle and solve customer complaints; (Problem Solving) (CSAT rating)
  • Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;)
  • Teamwork and contribution on knowledge base

Qualifications

  • Bachelor’s Degree in any fields (New Graduates are also welcomed)
  • Flexible to work night shift and different shift plan.
  • Fluent in English.
  • Third Language is a plus.
  • Positive attitude and Service mind.
  • Proactive person with good knowledge of computer and mobile applications.
  • A typing speed above 40 WPM.
  • Experience in Telesales or Call Center is a plus.
  • Background in service or travel business will be considered as an advantage.
  • Open for all Nationalities

Skills preferred

  • Good Communication Skills
  • Able to work as a shift
  • Service-Minded
  • Problem Solving
  • Positive Thinker

Job function

  • Customer Service
  • Administrative

Skills required

  • Call Center
  • English

Experience required

  • any or no experience

Salary

  • Negotiable, commission paid with salary

Job type

  • Full-time

Extra benefit

  • Transportation allowance
  • Monthly incentive based on performances

To apply for this job email your details to danny.thet@hotelquickly.com