You’ll work in an awesome atmosphere. We enjoy what we are doing and you would be able to see that immediately after you join the team
You’ll be able to do a lot of different things: Working for a startup company like HotelQuickly is a bit different than working for a corporation. It will allow you to try on a lot of different hats, even that weird one that you didn’t think you would ever like
You’ll have more responsibility: We will push you to be more versatile, more reliable, and more productive than in any other project you’d undertaken. And you will like it!
Pizza Wednesdays!

 

Responsibilities

  • Respond communications via email, chat and phone call regarding inquiries from customer and hoteliers; (Productivity) (SLA)
  • Handle and solve customer complaints; (Problem Solving) (CSAT rating)
  • Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;)
  • Teamwork and contribution on knowledge base

Qualifications

  • Bachelor’s Degree in any fields (New Graduates are also welcomed)
  • Flexible to work night shift and different shift plan.
  • Fluent in English.
  • Able to communicate in Chinese (reading, writing and speaking)
  • Positive attitude and Service mind.
  • Proactive person with good knowledge of computer and mobile applications.
  • A typing speed above 40 WPM.
  • Experience in Telesales or Call Center is a plus.
  • Background in service or travel business will be considered as an advantage.
  • Open for all Nationalities

Skills preferred

  • Good Communication Skills
  • Able to work as a shift
  • Service-Minded
  • Problem Solving
  • Positive Thinker

Job function

  • Customer Service
  • Administrative

Skills required

  • Telesales
  • English
  • Chinese

Experience required

  • any or no experience

Salary

  • Negotiable, commission paid with salary

Job type

  • Full-time

Extra benefit

  • Transportation allowance
  • Monthly incentive based on performances

To apply for this job email your details to danny.thet@hotelquickly.com